Returns

You have a 30-day window from the date of delivery to initiate a return for unused items in their original packaging with tags intact. Please note that items taken out of their packaging or used cannot be returned for hygiene reasons. To initiate a return, please fill in the returns form by clicking here.

Exchanges

We offer exchanges for items that are defective or damaged. If your item develops a fault within 30 days, we will provide you with a Freepost address (UK only) to return the item and receive a replacement free of charge. Used items with faults must be thoroughly cleaned before return. To initiate an exchange, please fill in the exchange form by clicking here.

Refunds

Refunds are automatically processed within 30 days after receiving and inspecting your return. If your refund is not approved, we will notify you via email and offer the option of having the item returned to you. Please note that only regular-priced items are eligible for refunds; sale items are non-refundable.

Exemptions

Certain goods cannot be returned due to hygiene reasons or other factors, such as perishable goods, lingerie and clothing, condoms, intimate or sanitary goods, hazardous materials, flammable liquids or gases, and unsealed goods. Kindly refrain from returning your order to the manufacturer or the contact address on our site. Fill in the returns form to receive return instructions and an appropriate return address.

For full details on our returns policy, please click here